Return Policy

Ship returns via USPS to:

  

Spruce & Sparrow

29299 Nelson Rd

Cleveland, MO 64734

 

If you aren’t satisfied with your item, simply return it for in-store credit!

 

Time Frame: Items eligible for returns & exchanges must be received within 30 days of the original purchase date. Be sure to plan 5-10 days for transit time.

 

Eligibility for Return: To be eligible for a return, your items must be unwashed, unworn, unaltered, be free of any stains of any kind as well as animal hair, and with the original tags on.

 

Sale items & Coupon Codes: All sale & items purchased with coupon codes are final sale.  No exceptions.

 

Defective Items: If you received a defective item you must notify us by email within three days of delivery confirmation date; otherwise it is considered wear & tear. No exceptions.

 

Refund Type: In store credit only. Please allow 5 business days from the time we receive your returned item for the credit to be applied.

 

Exchanges: If you'd like to exchange please place a new order for the items you wish to exchange (we will provide you with a discount code to use during checkout to avoid additional charges).  This will ensure your items do not sell out before we have received your return. 

 

Overview: Returns sent in that do not meet the above criteria are subject to a $5-$10 shipping & handling fee to be returned to you. We will not be responsible for items lost during transit.

 

HOW TO MAKE A RETURN

 

  1. Send an email to sales@shopspruceandsparrow.com with the following information: Item Name & Order Number, indicate if the item is for exchange or return, reason for return, and your email.
  2. If the item is being returned due to defective/ damage during transit please include a picture.
  3. Exchanges: We will email you with instructions if item is for exchange.
  4. Mail item to be returned to Spruce & Sparrow 29299 Nelson Rd, Cleveland MO 64734. You will be responsible for shipping.
  5. We will email you with instructions for in store credit and/or completing exchanges upon receiving your returned item

 

If you have any questions, please send an email to sales@spruceandsparrow.com