Ship returns via USPS to:
Spruce & Sparrow
29299 Nelson Rd
Cleveland, MO 64734
If you aren’t satisfied with your item, simply return it for in-store credit!
Time Frame: Items eligible for returns & exchanges must be received within 30 days of the original purchase date. Be sure to plan 5-10 days for transit time.
Eligibility for Return: To be eligible for a return, your items must be unwashed, unworn, unaltered, be free of any stains of any kind as well as animal hair, and with the original tags on.
Sale items & Coupon Codes: All sale & items purchased with coupon codes are final sale. No exceptions.
Defective Items: If you received a defective item you must notify us by email within three days of delivery confirmation date; otherwise it is considered wear & tear. No exceptions.
Refund Type: In store credit only. Please allow 5 business days from the time we receive your returned item for the credit to be applied.
Exchanges: If you'd like to exchange please place a new order for the items you wish to exchange (we will provide you with a discount code to use during checkout to avoid additional charges). This will ensure your items do not sell out before we have received your return.
Overview: Returns sent in that do not meet the above criteria are subject to a $5-$10 shipping & handling fee to be returned to you. We will not be responsible for items lost during transit.
HOW TO MAKE A RETURN
- Send an email to email@example.com with the following information: Item Name & Order Number, indicate if the item is for exchange or return, reason for return, and your email.
- If the item is being returned due to defective/ damage during transit please include a picture.
- Exchanges: We will email you with instructions if item is for exchange.
- Mail item to be returned to Spruce & Sparrow 29299 Nelson Rd, Cleveland MO 64734. You will be responsible for shipping.
- We will email you with instructions for in store credit and/or completing exchanges upon receiving your returned item
If you have any questions, please send an email to firstname.lastname@example.org